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Privacy Policy

Last updated: 20/11/25

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Your privacy matters. This Privacy Policy explains how Thriving Natives (“we”, “our”, “us”) collects, uses, stores, and protects your information under the New Zealand Privacy Act 2020.

We only collect the information we need to run our business smoothly and provide great service to our customers.

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1. Information We Collect

We may collect the following information when you interact with our website, place an order, or contact us:

Personal Information

  • Name

  • Email address

  • Phone number

  • Delivery address (only when placing an order)

  • Payment details (processed securely through Wix or your chosen payment provider)

Non-Personal Information

  • Browsing behaviour on our site

  • Device type

  • Basic analytics (traffic, page views, etc.)

We do not store full credit card numbers.

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2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about orders, support, and updates

  • Improve our website and customer experience

  • Provide personalised product recommendations

  • Fulfil legal and tax obligations

We do not sell or trade your information.

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3. Cookies & Analytics

Our website uses cookies and basic analytics tools (such as Wix Analytics and optional Facebook/Google tracking pixels) to understand site usage and improve performance.

You can disable cookies in your browser at any time.

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4. How Your Information Is Stored

Your data is stored securely through Wix’s protected servers and payment gateways.
We take reasonable steps to keep your personal information safe from loss, unauthorised access, or misuse.

Because you’re a sole trader, no physical address is displayed publicly.

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5. Sharing Your Information

We only share personal information when necessary to run our business, including:

  • Payment processors (Wix Payments, Stripe, or your selected method)

  • Delivery tools or couriers (in your case, not used — you hand-deliver)

  • Analytics platforms (Google Analytics, Meta Pixel, Wix Analytics)

These providers are trusted, secure, and compliant with NZ privacy standards.

We never sell your data to third parties.

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6. Accessing or Updating Your Information

You have the right to:

  • Request a copy of the information we hold

  • Ask us to correct or delete your personal information

  • Withdraw consent for marketing communications

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To make a request, email: thrivingnativesnz@gmail.com

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7. Data Retention

We keep order information only as long as needed for:

  • Business operations

  • Customer support

  • Legal or tax requirements

Once no longer required, information is safely deleted.

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8. External Links

Our website may contain links to external sites (e.g., Instagram). We are not responsible for the privacy practices of other websites.

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9. Updates to This Policy

We may update this Privacy Policy when needed. The “Last updated” date will be shown at the top of the page.

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10. Contact

For all privacy or data requests:
Email: thrivingnativesnz@gmail.com

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